Cancellation Refunds (if applicable)
We will not accept a request to refund purchased goods where you have simply changed your mind, made a wrong selection or have simply found it cheaper elsewhere. Please carefully preview the product/s and order before adding to shopping cart and before confirming your order.
If you still want to change your mind you will only be supplied a store credit.
Change of Mind Refund after dispatched (if applicable)
If you make a purchase and change your mind after you receive the product/s there will be no refund and you can be supplied a store credit minus shipping costs only if the following are met.
- If the item is shipped you will need to wait till you receive it and leave the item/s in the current packaging, then contact us and you will need to arrange for the items to be returned to the supplier.
- The order shipment may get cancelled before it is shipped by the supplier if it’s within the first 12 hours of being paid for.
If the return is accepted by the supplier they will be accepted at, the lesser of the market value at time of return or purchase price, less restocking fee. Our restocking fee is 20%.
- Return of software and or games will not be accepted unless its for warranty.
Returns (if accepted)
All returns will be done through our suppliers unless instructed otherwise by Fantastic Hobbies.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. As soon as the items are returned they will be assessed before supplying a store credit, if the products were removed from the original packaging and appear to be used or damaged no store credit will be supplied, the product/s can be shipped back to you at your cost.
Any returns must be made within 14 days of receiving the product/s. When shipping product/s make sure to have signature on delivery and insurance as Fantastic Hobbies and the suppliers will not take responsibility of missing or damaged packages during transport.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Consumable items (i.e. ink and paints) unless unopened.
Software and Games provided on a disc.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Returned item/s Refund (if applicable)
Once your item/s is received and inspected through our suppliers, they may send you an email to notify you that they have received your returned item. They may also notify you of the approval or rejection of your refund.
If you have not received any notification please contact us at firstname.lastname@example.org so we can follow up with the supplier.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There is a 20% restocking fee plus shipping costs applied for all refunds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be returned and credit applied, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged this will be decided by the suppliers. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we/suppliers will send you instructions of where you need to send the items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, we/supplier will provide information on where to mail the item/s.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.