Shipping

Shipping Policy

Thank you for visiting and shopping at Fantastic Hobbies. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

Orders that are drop-shipped from a supplier are processed within 2 to 7 business days. This does depend on stock availability and the courier company. Orders are not shipped or delivered on weekends or holidays (this can depend on busy periods and if Auspost is used).

Orders that are not drop-shipped from a supplier will take longer to be processed, this does depend on the product and the supplier. (Some suppliers will send to Fantastic Hobbies first then we dispatch it off.
These are only an estimated time frame and other factors may be unforeseen.

If we are experiencing a high volume of orders or if stock has to be sent from another warehouse shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

For some products the processing times could be longer as they may need to be delivered to Fantastic Hobbies first then they will be checked and dispatched, this process can take up to 10 business days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout, this is only valid for heavy/bulky orders.

All orders over $50 is free shipping.

Express Post maybe available on some products (computer products are excluded from Express Post).

How orders are shipped

Fantastic Hobbies has different options of shipping depending on the products that’s purchased and where Fantastic Hobbies purchases the products from:

  • Computer/Electronic products are purchased from suppliers that use drop shipping directly to the customer
    • Some suppliers do not supply drop shipping hence then Fantastic Hobbies will ship the products
    • The suppliers that provide drop shipping use a variety of different couriers
  • Other products that Fantastic Hobbies sells are not drop shipped hence Fantastic Hobbies will ship the product using their own courier or Auspost.
  • We do not use Express Post, if you want your product shipped via Express Post you will need to contact us first before making the purchase as this option will have a shipping charge (Please read Shipping Rates & delivery estimates). we will inform you if this option is available it does depend on what is ordered.

A list of some couriers that maybe used:

  • StarTrack
  • Couriers Please
  • Auspost
  • eParcel – (Auspost)
  • Sendle
  • Toll
  • Fastway
  • TNT
  • Transdirect

This is just a few that maybe used.

 

Shipment to P.O. boxes or Parcel Lockers

Fantastic Hobbies can ship to a P.O. box or Parcel Locker if it has to come directly from Fantastic Hobbies, this is only available if Fantastic Hobbies uses Auspost.

If the product/s is drop shipped from a supplier a P.O. Box or Parcel Locker cannot be used there for a physical address must be provided.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number/s.

If the tracking number shows an error please check after 5pm AEST for the package to be scanned into the courier’s system.

(Sometimes Fantastic Hobbies doesn’t receive any tracking information from the suppliers)

All deliveries will need to be signed for, please make sure someone can receive the package or have it shipped to a location you will be at.
If you receive an attempted delivery card and you Authorize the courier to leave at the door (ATL) then you become responsible for the package, the supplier and or Fantastic Hobbies will not be responsible for any items missing and or damaged. If you choose to use an ATL option with the courier please have time stamp photos before opening the package for any proof of damaged items.
If the item goes missing this was your responsibility to make sure the package was secured or left in a safe place.

Damages

Fantastic Hobbies is not liable for any products damaged or lost during shipping. If you received your order damaged please contact us so we can contact the courier company to file a claim.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

Bulky items

State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799